The Cactus and Snowflake at Work

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The Cactus and Snowflake at Work

How the Logical and Sensitive Can Thrive Side by Side

Devora Zack


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This hilarious and profound workplace guide proves the rigorously rational and the supremely sympathetic can meet in the middle and merge their strengths. Readers will discover how blending with their opposite opens the pathway to being their truest selves.

The famed Myers-Briggs personality scale says that Feelers (who lead with their hearts) put more weight on personal concerns and the people involved, and Thinkers (who lead with their heads) are guided by objective principles and impartial facts. This book calls them Cacti and Snowflakes-each singularly transcendent. But can people with such fundamentally different ways of making sense of and engaging with the world work together?

Yes, says Devora Zack! The key is not to try to change each other. Zack says we can directly control only three things: what we say, what we think, and what we do. The best use of our energy is to focus on our own reactions and perceptions rather than try to “fix” other people.

This book includes an assessment so readers can learn where they are on the Thinker/Feeler spectrum-and because it's a spectrum, readers might well be a snowcactus or a cactusflake. Then Zack helps them figure out where other people might be, guiding them through a myriad of modes of communication and motivation based on personality type. She includes real-life scenarios that show how to nurture one's nature while successfully connecting with those on the other side.

As always, Zack fearlessly and entertainingly dispels myths, squashes stereotypes, and transforms perceived liabilities into strengths. And she once again affirms that, like chocolate and peanut butter, we are better together.


Devora Zack:
Devora Zack is CEO of Only Connect Consulting, a Washington Post bestselling author, and a global keynote speaker with books in forty-five languages. Her clients include Deloitte, the Smithsonian, Delta Airlines, the FDA, Johns Hopkins, and the National Institutes of Health. She has been featured in the Wall Street Journal, USA Today, US News & World Report, Forbes, Cosmopolitan, Self, Redbook, Fast Company, and many others. She is also the author of Managing for People Who Hate Managing and Singletasking.